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Delivery & Returns

Delivery

We use courier service to deliver all our packages, our charges are dependent on the weight of your order and the price is clearly shown at the checkout when you complete your purchase.

We aim to dispatch all items within 3 working days of you placing your order, however customers should allow up to 7 working days for purchases to arrive.

Returns

Address for all product returns:

Bait Buckets
209 Grindley Lane
Blythe Bridge
Stoke On Trent
Staffordshire
ST11 9JS

We understand that from time to time you may wish to return a product to us.
We have created this 10 day returns policy to enable you to return products to us in appropriate circumstances. Should your returns meet the criteria below you will be entitles to a full refund.

(a) We receive the returned product within 10 days following the date of delivery of the product.
(b) The returned product is unused, in its original packaging and otherwise in a condition enabling us to sell the product as new.

Returns procedure

In order to take advantage of your rights under this returns policy, you must email us stating the date and method of postage for returning the items.

Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges but excluding the costs of returning the product to us.

Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) We will not refund or exchange the product.
(b) We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.